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Our Newsletter


Warranty Policy

BC FURNACE & AIR CONDITIONING LTD.

 LIMITED WARRANTY

 FAILURE TO MAINTAIN YOUR EQUIPMENT WILL VOID THIS WARRANTY

1. COVERAGE ON EQUIPMENT AND PARTS INSTALLATION

BC FURNACE & AIR CONDITIONING LTD. (a.k.a. BC FURNACE) provides ONE (1) YEAR PARTS AND LABOUR WARRANTY on equipment and parts supplied and installed by BC FURNACE from the date of the original installation.

If during this period the covered equipment, components or parts fail because of a manufacturing defect or faulty workmanship, BC FURNACE will cover the parts and labour at no charge.

In the event BC FURNACE technician diagnoses the cause of the equipment, component or parts failure is not related to the manufacturing defect or our workmanship, our regular service charge (call out charge and labour charge plus tax) will apply.

The installation of replacement parts under the terms of this warranty does not extend the original warranty period.

2. COVERAGE ON ANNUAL SERVICE AND SAFETY INSPECTION AND BREAKDOWN REPAIR

BC FURNACE provides THIRTY (30) DAYS LABOUR WARRANTY on our annual service and safety inspection and breakdown repair from the date of our technician’s first visit.

If during this period the covered equipment, components or parts incurred the same problem after BC FURNACE technician serviced or repaired the equipment, BC FURNACE will dispatch one of our technicians at the first available time during our regular business hours at no charge.

In the event BC FURNACE technician diagnoses the cause of the equipment, components or parts failure is not related to our technician’s last visit, our regular service charge (call out charge and labour charge plus tax) will apply.

The aforesaid service or repair under the terms of this warranty does not extend the original warranty period.

3. REGULAR BUSINESS HOURS – TIME FOR SERVICE

All warranty services or repairs will be performed during our regular business hours of 8:00AM TO 4:00PM MONDAY THROUGH FRIDAY excluding holidays.

In the event any services or repairs under this warranty are required outside our regular business hours, our emergency service charge (call out charge and double time labour charge plus tax) will apply.

4. PROOF OF MAINTENANCE – CARE OF EQUIPMENT

Most manufacturers provide five (5) years parts warranty on their covered equipment and components from the date of the original unit installation, they also require the homeowner to provide written documentation of annual and other periodic preventative maintenance on the equipment as per the manufacturer warranty policy, failure to provide proof of maintenance will void the manufacturer warranty.

5. WARRANTY LIMITATIONS – THIS WARRANTY DOES NOT COVER IF:

1)    The homeowner is unable to provide written documentation of annual and other periodic preventative maintenance on the equipment.

2)    Damage or repairs resulting from lack of periodic maintenance and/or regular servicing, or from misapplication, abuse or misuse, improper servicing or alteration, unauthorized alteration, or improper operation of the equipment.

3)    The refinishing of cabinet parts, bases, mountings, decorations, trim, remote condensate pumps, thermostats, electrical services or drains external to the covered equipment.

4)    Loss, damage, repairs or maintenance required as a result of water, hail, theft, earthquake, riot, winds, fire, lighting, accidents, corrosive atmosphere or other conditions beyond the control of BC FURNACE or the manufacturer.

5)    Failure to operate due to, but not limited to, voltage conditions, blown fuses, open circuit breakers, or other damage due to the inadequacy of interruption of electrical service.

6)    The covered equipment, components or parts are removed from the original installation location or are tampered with by anyone other than a BC FURNACE technician.

7)    Cosmetic damage such as, but not limited to scratches, dents or rust.

8)    Non-functional parts such as, but not limited to, plastics, finishes, porcelain or enamel parts, knobs and dials, handles, accessory items such as water or electrical connections, venting equipment and decals.

9)    Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.

10) Service made mandatory by change in Federal, Provincial, or local regulations.

11) Additional or usual utility bills incurred due to any malfunction or defect in the equipment, components or parts.

12) Any expenses incurred by the homeowner for the parts and labour which were not provided by BC FURNACE.

13) Any expenses incurred by the homeowner resulting in loss of wages, hotel expenses or any other out of pocket expenses.

6. REFUND POLICY:

      I.        Covered equipment installed by BC FURNACE within one year

No charge for parts and labour for equipment failure within one year from install date.

    II.        Covered equipment installed by BC FURNACE more than one year

BC FURNACE will charge the customer the full amount for the parts and labour, once the warranty claim is approved and BC FURNACE is credited by the manufacturer, BC FURNACE will reimburse the customer the full amount of our parts charge.

No refund for the labour.

In the event the covered equipment comes with the manufacturer extended labour warranty, BC FURNACE will reimburse the customer the amount that BC FURNACE is credited by the manufacturer.

   III.        Covered equipment installed by ANOTHER COMPANY

BC FURNACE will charge the customer the full amount for the parts and labour, once the warranty claim is approved and BC FURNACE is credited by the manufacturer, BC FURNACE will reimburse the customer our parts charge minus any manufacturer warranty processing fee plus shipping and handling and administrative charges.

No refund for labour.

In the event the covered equipment comes with the manufacturer extended labour warranty, BC FURNACE will reimburse the customer the amount that BC FURNACE is credited by the manufacturer.